Returns & Refunds Policy

At Anker SOLIX, we stand behind the quality of our energy solutions and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, you can return your undamaged product and packaging within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team via email or our online portal with your order number and the reason for your return.

• 2.
  Receive Authorization

  Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label for eligible items.

• 3.
  Pack and Ship

  Securely pack the device in its original packaging including all accessories and manuals, then drop it off at the designated carrier location.

• 4.
  Inspection and Refund

  After our technicians inspect the returned unit, we will process your refund to your original payment method within 7-10 business days.